The Grammar School for Girls Wilmington

 

 

 

·   We will send a full reply within 5 working days

·   If we cannot give you a full reply within 5 working days we will write to you, explain why and tell you when you can expect a full reply

 

 

·   We will deal with straightforward requests within 1 working day

·   We will send more complex information within 5 working days

 

 

·   We will normally answer all calls promptly. If there is no one available to take your call you may leave a message on our answering machine and someone will get back to you on the same day

·   If we cannot deal with your enquiry immediately we will give you the name of the person the enquiry will be passed to and say when we expect them to reply

·   We will reply to all phone messages taken out of school hours within 2 working days

 

 

·   Your first point of contact should be your daughter’s Form Tutor either in writing or by telephone.  

·   They may refer the matter to the relevant Progress Manager who in turn may consider it appropriate to be followed up by a member of the Senior Management Team.

·   If you are not happy with our response you can write to the Head Teacher

 

This policy should be read in conjunction with the Complaints Procedure.

 

Reviewed and amended

September 2006